Remote working isn't going away. Some organisations have already announced they're embracing a long-term approach to working-from-anywhere which will inevitably open up their talent pipeline and attract employees that wouldn't otherwise apply for roles.
But working from home takes more than just a laptop, headset and conference calling technology. The remote employee experience is quite different to those that are in the office everyday.
Here's an example - conversations that happen in the coffee queue or at the lunch table in the office can't be heard by your remote working colleagues.
Understanding this up front will start to shape the experience you create for your remote teams.
At Tribal, we're digital first. That means when we're sat next to each other in a co-working space, we still dial in to the team call separately. If we're nattering about a topic face-to-face, we'll shift it to Teams so that co-workers can join.
For that to happen, organisations need a strong digital foundation on which to build a digital employee experience:
Systems that allow employees to communicate and collaborate remotely.
Hardware (laptops, headsets) to enable that to happen.
Training to support employees - give them the confidence to engage remotely on social media and internal systems.
Processes and guidelines to help employees understand how to use the technology e.g. what warrants a call vs a meeting vs message
The digital experience isn't something that is introduced at employee on-boarding. It should extend into the recruitment process and beyond the exit interview.
First impressions count when it comes to digital experiences. You future employee will be checking websites like glassdoor.com and LinkedIn. They're forming an impression of your brand before they complete the application form.
Likewise, talent that leaves your business may influence your talent pipeline so be considerate. Think about setting up alumni groups on LinkedIn for ex-employees so they can continue to be part of the brand family.
The digital employee experience will fast become a priority for HR as more companies embrace remote working long term.
I raise this because as organizations shift to a more remote workforce with their best-in-class employees working from anywhere, digital work experience matters. Organizations have invested heavily in creating a superior physical workplace experience. Now they need to up their virtual workplace game to continue to attract the best talent. In short, they need to invest in creating great digital employee experiences. However, this can’t be accomplished when employees have to navigate 20 different systems.