Consider the following statements, if you will: 

- training is a change management effort

- change is often unwelcomed

- to help people change through training, we must reach their emotions

- emotions affect our motivations

As suggested by the author of the below article, if we follow this thought process, we will realise that "understanding our own emotional intelligence is essential to how we help others cope with change, such as new technologies, processes or procedures or change on a larger scale such organizational realignments".

I couldn't agree more with this.

When I deliver any type of training, my two key goals are to a) explain the subject clearly and b) to create energy and enthusiasm amongst the learners. The kind of energy and enthusiasm that would lead them to take action. 

What action? - you may ask.

The action that takes place when deciding to apply the knowledge into practice.

As many research show, only then lasting change happens - that is when your learners make a decision to use the newly-gained knowledge and apply/test it in a real-life situation.

But for that to happen, the learners need to feel that they can succeed and that's where the trainer's own communication and emotional skills play a key role in driving those feelings!

Still not convinced? 

Push yourself to show more positive emotions whilst delivering your next training and you will know if what I am saying works :)